Milestone Retail 2.2 Manual de usuario descargar pdf (Pagina 8)

Milestone XProtect Retail 2.2; User’s Manual

www.milestonesys.com Page 8 How to Investigate

Query types

The Milestone XProtect Retail application has two different types of queries: normal queries and

group by queries.

• Normal queries are simple queries resulting in a set of specific transactions where each line

in the result set represents one transaction.

• Group by queries are aggregated queries resulting in a set of records representing several

transactions.

A transaction line may be greyed out in the result set. There can be several reasons for this:

• the Milestone surveillance system doesn’t have any video matching the transaction

• the Retail System is not correctly connected to the Milestone surveillance system

• no camera has been assigned to the till

Tip: You can filter out the greyed out lines by clicking in the menu View and selecting Hide

filtered rows.

Performing a Normal Query

When you perform normal queries you will see a window like this:

Every transaction is represented by a single line in the table. By clicking on a transaction line the

Milestone XProtect Retail application will show the transaction with the receipt and the matching

video (see Viewing Transactions and Video on page 10).

Note: If the Milestone XProtect Retail system is not correctly connected to the Milestone

surveillance system it is not possible to access the Video tab and clicking on a line in the result set

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Milestone Retail 2.2 Manual de usuario Pagina 8